The Impact of E-commerce on Supply Chain Management in Jordanian Manufacturing Firms

Abstract

This study investigates the impact of e-commerce on supply chain management within Jordanian manufacturing firms, employing a descriptive analytical approach. The study population includes employees from three manufacturing firms, with data collected through a statistical questionnaire. Demographic analysis reveals a predominantly male, postgraduate-educated group with extensive work experience. The questionnaire's reliability analysis yields a high and statistically acceptable result of 60%. Analyzing e-commerce and supply chain management dimensions indicates a positive perception, particularly in reducing business costs. Managing relationships with customers and suppliers also exhibits a highly positive impact. Statistical tests, including regression analysis, support the main hypothesis, revealing a significant impact of e-commerce on supply chain management. Sub-hypotheses related to managing relationships with customers and suppliers are likewise supported, underscoring e-commerce's influence on these specific dimensions. The findings suggest a crucial role for e-commerce in enhancing supply chain management in Jordanian manufacturing firms. Practical implications include aligning e-commerce strategies with broader business objectives, emphasizing potential benefits such as cost reduction and improved relationships. This study contributes insights for practitioners and policymakers, highlighting the strategic importance of e-commerce in optimizing supply chain dynamics.