Impact of Organizational Diversity Toward Safety Culture and Performance in PT. UVW Indonesia

Abstract

This research examines the influence of organizational diversity on safety culture and performance at PT. UVW Indonesia, a global chemical company based in Indonesia. Utilizing the Cultural Intelligence (CQ) framework, Social Identity Theory, and Resource-Based View (RBV), it investigates how different employee backgrounds affect safety outcomes. By employing an approach that integrates qualitative interviews in respect to the quantitative KPI analysis, the research demonstrates that diversity improves safety culture through varied perspectives and innovative solutions. Nonetheless, to maximize these benefits, it is essential to address challenges such as communication barriers and conflicts. The findings highlight that effective diversity management, inclusive communication, comprehensive training, and strong leadership within a diverse organization demography of gender, age, work tenure, and educational background are vital for cultivating a positive safety culture. The research emphasizes that, when strategically managed, organizational diversity can be a significant asset, enhancing safety performance and creating a safer, more efficient workplace. This research offers practical insights for multinational companies seeking to leverage diversity while overcoming associated challenges to boost safety culture and performance.