Status, Responsiveness, and Community Satisfaction with the Health Services in the Island Barangays of San Jose, Occidental Mindoro

Abstract

This descriptive-correlational study assessed the health services status in the island barangays of San Jose, Occidental Mindoro. It focused on resource availability, accessibility, service coverage, and infrastructure quality. It also investigated the area of responsiveness of health workers in terms of technical health competence, resilience and adaptability, communication skills, and empathy. Furthermore, it measured community satisfaction with healthcare delivery in terms of timeliness, quality of care, facilities, and effectiveness of services. The study aimed to disclose how health service status and healthcare workers' responsiveness influence community satisfaction. A total of 370 residents, selected through stratified random sampling, were the study’s respondents. Data was collected using a researcher-made survey instrument and face-to-face interviews. Descriptive statistics summarized the services, responsiveness, and satisfaction, while correlation analyses identified the relationships among the variables. Findings revealed that the resource availability and accessibility are at a moderate level, with notable limitations in infrastructure and service coverage. Health workers were mostly responsive, particularly in communication and empathy, though there are deficiencies in technical training and adaptability. Community satisfaction ranged from moderate to high, with stronger ratings in quality of care and timeliness, and lowest ratings in facility adequacy and effectiveness of services. There is a significant relationship between the status of health services and the level of satisfaction in the community, as well as between the health workers' responsiveness and satisfaction, revealing that the quality of the service in the community is influenced by both structural and human factors. The study highlights the need for community health infrastructure enhancements, better resource allocation, and continuous capacity building for healthcare workers to foster more responsive services and increase community satisfaction. Strengthening these key areas is important for sustainable and equitable healthcare delivery in the island barangays of San Jose, Occidental Mindoro.