Level of Compliance to RA 11032 Ease of Doing Business (EODB), Challenges, and Government Service Delivery in the Registry of Deeds of Mamburao, Occidental Mindoro

Abstract

The objective of this study is to determine the level of compliance with the Ease of Doing Business and efficient Government Service Delivery Act (Republic Act No. 11032). The study employed the descriptive-correlational design to determine the relationship between the level of compliance with the republic Act No. 11032 and the level of government service delivery at the Registry of Deeds of Mamburao, Occidental Mindoro. A total of 85% of the total number of employees were randomly selected to participate in the study. It examined compliance across key areas, including streamlining of procedures, reduction of red tape, processing of transactions, and automation and digitalization; assessed the extent of challenges in implementing the law; and evaluated the quality of government service delivery through adherence to the Citizen’s Charter, effectiveness of client feedback mechanisms, and ARTA monitoring and enforcement. The study employed a quantitative research design, utilizing surveys and document reviews to collect data from relevant stakeholders. Statistical analyses were conducted to determine the relationship between compliance and service delivery and to test whether implementation challenges served as intervening factors. The findings provide insights into how adherence to RA 11032 can enhance public service efficiency, transparency, accountability, and citizen-centered outcomes, and offer a basis for recommendations to improve service quality and operational effectiveness.