Assessment of Patient Satisfaction Level at Dental Outreach Programmes

Abstract

Introduction: The community‑based dental outreach programmes play a very important role in awareness through health education programmes and dental services to the required populations. The community outreach programs are an essential part of public health services, helping health professionals reach the weaker sections of the society for delivery of basic oral health services. The current study was planned to assess patient’s satisfaction at dental outreach programme. Objective: To evaluate patient satisfaction with dental health services provided at outreach programs in Moradabad. To compare satisfaction level between male and female according to their needs and facilities in outreach programmes. Methodology: The present study was conducted on patients visiting outreach dental programmes organised by Department of Public Health Dentistry. Data were obtained from a total 92 patients using a pre‑tested questionnaire as a survey instrument. The questionnaire consisted of thirteen questions, measuring the patient satisfaction levels on a five point Likert scale. Chi-square was used for statistical analyzing difference between the responses. Result: Overall, 92 adults participants participated in the study. A total of 36.95% of females regarded Satisfaction to doctor’s explanations as good and 28.26% of males regarded it as good. The responses for the majority of the questions on patient satisfaction during the community outreach camps ranged in the category of satisfactory to good. Conclusion: The outreach programs are source of affordable and accessible oral health care for the underprivileged population. The satisfactory level of the population regarding the programs helps us in improving the quality of oral health care.