E-Governance through Mobile Applications: Issues and Challenges with Special Reference to RTS App of Government of Maharashtra

Abstract

In the current modern world the technologies have achieved tremendous speed and hence the changes in the technologies always occurs speedily.  But yet it results in numerous benefits for all human beings. The governments also use these innovative technologies to serve better to their citizen as it is the primary duty and the responsibility of governments to provide necessary services (i.e. governance) to the people of their nation/states/city/village to fulfil their valid and basic requirements as the part of administration. In our country after the independence services have provided manually by the different office of works according to type of the services. But after facing lots of difficulties and the blasting of various innovations and technologies they started e-serving through technology. The new technologies have already transformed from computer to mobile and reached in the pockets of the peoples through mobile applications to serve more easily and real time facilities to the people yet the technology always creates some issues before the users/citizen and policy makers/service providers have to face many challenges to solve the issues before citizens.