A Study on the Influence of Change Management Practices on Employee Satisfaction in E-commerce Industry: A review of Literature

Abstract

Organizational change management is an important and vital ingredient of survival for organizations in today’s competitive world. Many organizations were unable to manage the competition as they couldn’t manage organizational change. Changes can be transformational (usually unplanned), changes can be incremental (planned changes) and changes can also be proactive step taken by organizations in order to adjust to the competition and ever-changing industry dynamics. Changes are always an integral part of an organization’s values, growth and strategic planning. Changes can be process level changes, functional changes, regulatory changes, leadership changes, technological changes etc. Organizations are largely focused on training and development or Learning and Development (L&D) of human resources and involved in upskilling of resources basis the requirement of learning new skill sets or getting acquainted with changing scenarios. The basic root cause of Learning and Development, in a static environment, apart from upskilling, happens due to forecasted changes witnessed in the organizational system. As a human resource personnel, they have to ensure that the employees are associated with changes and help them onboard to the changes during this transition phase. The personnel in the organization always want to be in a comfortable environment and are always resistant to changes and changes are always seen as disturbance in the work equilibrium and often disrupts employee morality as they have to put extra effort and adjust to new changes.