Knowledge, Perceptions, and Attitudes of Healthcare Professionals Towards Accreditation, Quality Standards, and Job Performance in Saudi Arabia

Abstract

Background: Investigations are required regarding accreditation, quality standards, and job performance among healthcare professionals in Saudi Arabia. Aim: To assess the perceptions of medical and administrative staff of Saudi Arabia regarding the accreditation and quality standards and their association with job performance. Methods: We searched the Scopus, PubMed, Web of Science (WOS), and ProQuest till April 2024. We identified a total of 1832 records of which 23 were included for the systematic review. The analysis was conducted using the functionality provided in the meta package of the R software for statistical computing version 4.2.1. Results: Participation in accreditation was encouraged by 79.67% on average, while Central Board for Accreditation of Healthcare Institutions (CBAHI) accreditation was perceived as beneficial on institutional performance by a mean value of 85.27%, while 87.76% agreed that there were significantly positive impact of quality outcomes required for accreditation. Although positive perception were detected, the barriers towards optimal patients safety masked these perception leading to a pooled mean agreement value of 55.73%. However, notable heterogeneity was evident among pooled estimates. Conclusion: High level of agreement towards accreditation and quality standards was commonly reported among target population. Factors to improve job performance and patient safety included supportive leadership, flexible communication channels, and addressing staff shortages.