Influence of Remote Work on Organizational Communication in Selected IT Firms in Nairobi, Kenya

Abstract

This study examined the influence of remote work strategies on organizational communication in selected IT firms in Nairobi, Kenya. With the rapid adoption of remote work in the technology sector, the research sought to assess how these arrangements affect the effectiveness of communication within organizations. A mixed-method approach was adopted, using questionnaires and interviews with a random sample of 196 employees drawn from a population of 386. Quantitative data was analyzed using descriptive statistics, while qualitative data was examined through thematic content analysis. The findings revealed that organizational communication in remote work settings of selected IT firms remained effective when supported by reliable digital tools such as email, chat platforms, and video conferencing. Adequate technical support and consistent management communication also contributed to positive outcomes. The study concluded that although remote work has been widely adopted, communication is most effective when reinforced by strong infrastructure and supportive leadership. It recommended that IT firms adopt a strategic approach that integrates technology, leadership, and a people-first culture to strengthen communication in remote work settings. Future research should investigate the role of digital literacy, leadership styles, and organizational culture in sustaining effective remote work environments.